Overview
We retain one full calendar year of paid invoices for every customer account. These records are available if you’d like them and can be delivered directly to you through our customer support.
Requesting Invoices
To request a copy of your invoices:
- Submit a Support Ticket
- Submit a support reauest via our web app or
- Email us at support@edgestrike.ca
- Provide Details
- Specify the invoice period you require (must be within the last calendar year).
- Include any reference details (e.g., invoice number, order ID) if available.
- Receive Your Invoices
- Our support team will process your request.
- Copies will be securely sent to the email address linked to your account.
Important Information
- We only store 12 months of invoice history. Older invoices cannot be retrieved.
- Requests are fulfilled only through the support ticket system. We do not process invoice requests via phone or SMS.
- Invoice delivery may take up to 3 business days, depending on the volume of requests.
