Managing your subscription is important to ensure uninterrupted service. Here’s how our renewal and billing process works.
Renewal Timeline #
- Invoice issued: We generate and send your invoice 7 days before the renewal due date.
- Payment processed: Payments are automatically charged 5 days before the due date. This window allows sufficient time for the transaction to clear so that funds are received by the due date.
- Service continuity: As long as payment is received successfully, your subscription will renew uninterrupted.
Payment Method Requirement #
For all monthly subscriptions, a valid credit card must be kept on file to ensure uninterrupted service. This ensures payments can be processed automatically and on time.
What You Should Do #
- Keep your credit card details up to date.
- Check your invoices when issued so you know when payment will be processed.
- Contact support immediately if you see an error on your invoice or if your card is expiring soon.
Key Takeaway #
Invoices are sent 7 days before renewal, payments are processed 5 days before, and a valid credit card is required for all monthly subscriptions. These measures ensure that payments are received on time and your services remain uninterrupted.
